Frequently Asked Questions

【Others】
Can I use a credit card?
Visa / JCB / American Express / Master Card can be used.
【Others】
Do you have rental wheelchairs?
I am sorry.We do not provide.
【Others】
Where can I smoke?
We have a smoking space outside, so please use it.
【Others】
What do you have for rent?
Humidifiers and chargers are available.(Limited quantity)
【Others】
Could you store my luggage before check-in?
Yes.We can keep your luggage at the front desk.
Of course, you can store your luggage when you go for a walk after check-in.
Please feel fre…Continue reading
【Others】
Can I check in early?
Unfortunately, check-in is from 15:00.
【Others】
Please tell me how to cancel
Please cancel your reservation from My Page on Jalan net.
※Cancellation charges may apply.
【Others】
When does the cancellation fee start?
Cancellation fees are as follows.
■7 days ago - 4 days ago:30% of room rate
■3 to 2 days before:50% of room rate
■One day before:75% of the …Continue reading
【Others】
Do you have staff who can speak foreign languages?
Yes, we have staff who can speak English.
【Others】
Can I pay the accommodation fee in advance?
Please use advance card payment when making a reservation.
【Others】
Please tell me about corona measures.
【Preventive measures against infection disease】
We are carrying out the following preventive measures against infection disease.
■Installati…Continue reading

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Please feel free to contact us if you have any questions.