Our efforts

The main target is "complaints and behavior from customers, etc., when, in light of the validity of the content of the complaint or behavior, the means or manner of realizing the request is socially inappropriate and the working environment of employees is harmed by said means or manner," as described in the "Corporate Manual for Countermeasures against Customer Harassment" published by the Ministry of Health, Labor and Welfare.

The acts that are subject to this policy are in accordance with the "Corporate Manual for Countermeasures against Customer Harassment" published by the Ministry of Health, Labor and Welfare.
The following descriptions are examples and are not intended to be limiting.

●Examples of cases where the content of a customer's request is inappropriate
　·When there is no defect or negligence in our products or services
　·If the content of the request is not related to the products or services provided by our company

●Examples of means and methods for achieving requests that are socially inappropriate
(Requests that are likely to be deemed inappropriate regardless of their validity)
　·Physical attacks(Assault and injury)
　·Psychic attacks(Threatening,Defamation,Defamation,insult,Abusive language)
　·Intimidating behavior
　·Excessive demands for apology(Prostration)
　·Continuous (repeated) and persistent behavior
　·Restrictive behavior(Not leaving,Staying put,Confinement)
　·Discriminatory and sexual remarks
　·Attacks and demands against individual employees
　·Dangerous behavior such as throwing objects
　(Requests that may be deemed inappropriate in light of their validity)
　·Request for exchange of goods
　·Demands for monetary compensation and unreasonable apologies
　·Demanding punishment for those involved in the company
　·In light of the appropriateness of the content of the request, the means or manner of implementing the request are inappropriate
　(Physical attacks (assault, injury), mental attacks (threats, slander, libel, insults, verbal abuse), demands to kneel down, etc.)

●Other examples of nuisance behavior by customers
　·Defamatory and libelous conduct on social media or the internet, spreading false information, and disclosing the names of employees
　·Taking photographs of other customers or employees without their consent(Unauthorized photography)※This may constitute a violation of privacy and portrait rights.
　·Any conduct that causes inconvenience to other customers
　·Actions that the Company determines to be disruptive to business operations
　·False accusations of financial demands
　·Taking advantage of a superior position to demand unreasonable special treatment or accommodation
　·Demands that cannot be met within the system
　·Excessive requests beyond what was offered at the time of booking
　·Requests for excessive services, such as unfair discounts or transportation not specified in the contract
　·Making unreasonable demands over a long period of time, either in person or over the phone

If we determine that an action constitutes customer harassment or is of a similar nature, in order to protect each and every employee working for our company, we will cease providing products and services and responding to customers, and in some cases we will consult with the appropriate authorities, such as the police or lawyers, and take strict action.

　·Clarifying our corporate stance through this policy and raising awareness among our employees
　·Developing procedures and methods for dealing with customer harassment
　·Establishment of a consultation and reporting system for employees working for the Group
Ryochiku Co., Ltd. treasures the many connections we have with our customers and strives to build relationships based on mutual trust and respect.