1. Top Page
  2. Frequently Asked Questions

Frequently Asked Questions

  • Do you have a private bath?how can i use

    This facility has 4 places (open-air bath x 2, indoor bath x 2), fresh private baths that can be used 24 hours a day.
    (There are no hot spriContinue reading
  • Are there towels in the private baths?

    No.There are no towels in the private bath.
    If you are staying at the hotel, please bring the face towels and bath towels in your room.
    For Continue reading
  • Do you have a sauna?

    I am sorry.We do not have a sauna.
  • Do you have an open-air bath?

    There are two open-air baths that can be reserved for private use.
  • Do you have shampoo, conditioner, body soap, etc.?

    Yes.We are preparing the following.
    ■Shampoo ■Hair conditioner ■Body wash
  • Can I use the hot spring for a day trip?

    Yes, one-day hot spring is possible.Usage is as follows.Please contact us for details.
    Usage fee:2,000 yen / 1 hour use
    Open Hours:11:00 to Continue reading
  • Is there a parking lot.Please tell me the parking fee

    Available.10 cars can be parked.You can use it free of charge, but reservation is required in advance.
    When you arrive, please come to the fContinue reading
  • Do you have a pick-up service?

    I am sorry.We do not provide pick-up service.
  • How do I access the property?

    By train: 10 minutes walk from JR Yufuin Station
    If coming by car, 7 minutes by car from Yufuin IC
    Located in the center of Yufuin, on the cContinue reading
  • where is the nearest station

    The nearest station is JR Yufuin Station.
    About 10 minutes on foot from JR Yufuin Station.
  • Do you have amenities for children?

    We only have yukata for children.
  • Can babies use the hot springs?

    Yes, babies are welcome.
  • Do you have a menu for children's meals?

    For children's dinner, a kids meal is available.Breakfast is the same menu as adults.
  • Are co-sleeping children free?

    There is a charge of 3,300 yen per person for sharing a bed with a child.
  • Can pets stay with us?

    Pets are not allowed to enter the facility.
  • Can we have fireworks on the premises?

    Fireworks are not allowed on the premises.
  • Please tell me about recommended sightseeing spots in the area.

    We recommend Yunotsubo Kaido Street, which is a 5-minute walk from the hotel.
    Yunotsubo Kaido Street is the main street from Yufuin Station Continue reading
  • Please tell me how to access the surrounding tourist attractions.

    Famous sightseeing spots can be accessed within walking distance or by car.

    ■30 seconds on foot Yunotsubo Kaido Street
    ■About 8 minutes on Continue reading
  • Do you have a place to take a walk?

    We recommend taking a walk along Yunotsubo Kaido Street or Lake Kinrin.
  • Is there a convenience store nearby?

    Yes.There is a 7-Eleven within a 3-minute walk.

    ■Seven-Eleven Yufuin
    3011-4 Kawakami, Yufuin Town, Yufu City, Oita Prefecture
    Tel:097784553Continue reading
  • Is there a supermarket nearby?

    Yes.There are 3 nearby.

    "Discount Drug Cosmos Yufuin"
    About 2 minutes on foot, about 4 minutes by car
    Business hours are from 10:00 to 21:0Continue reading
  • Can I use a credit card?

    Visa / JCB / American Express / Master Card can be used.
  • Do you have rental wheelchairs?

    I am sorry.We do not provide.
  • Where can I smoke?

    We have a smoking space outside, so please use it.
  • What do you have for rent?

    Humidifiers and chargers are available.(Limited quantity)
  • Could you store my luggage before check-in?

    Yes.We can keep your luggage at the front desk.
    Of course, you can store your luggage when you go for a walk after check-in.
    Please feel freContinue reading
  • Can I check in early?

    Unfortunately, check-in is from 15:00.
  • Please tell me how to cancel

    Please cancel your reservation from My Page on Jalan net.
    ※Cancellation charges may apply.
  • When does the cancellation fee start?

    Cancellation fees are as follows.
    ■7 days ago - 4 days ago:30% of room rate
    ■3 to 2 days before:50% of room rate
    ■One day before:75% of the Continue reading
  • Do you have staff who can speak foreign languages?

    Yes, we have staff who can speak English.

Reserve·Contact us

Please feel free to contact us if you have any questions.